E-mail Reference / Telephone Reference FAQ

[Suggested] Policy: No more than three questions per phone call, even if you can't answer a question, it still counts.

Also look at the Frequently Asked Questions list at:

http://www.library.sfsu.edu/general/faq.html

If you are a currently enrolled SFSU student, or SFSU faculty/staff, you are able to access our electronic resources without a specially assigned ID and password. If you use SFSU as your Internet Service Provider, you should be able to use the databases with no restrictions by choosing Electronic Resources from the Library Home Page

http://www.library.sfsu.edu

If you use an outside Internet Service Provider, such as MindSpring, ATT, or AOL, please refer to the instructions on

http://www.library.sfsu.edu/eresource/proxyinfo.html

You will need to have a Library PIN to access the databases in this manner. Instructions for setting your Library PIN are on the instructions page and also on:

http://www.library.sfsu.edu/eresource/pininfo.html

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Master's theses:

http://www.library.sfsu.edu/general/faq.html#master

How do I find SFSU Master's Theses using the online catalog?

If you know the exact title or author of a Master's thesis, use the TITLE or AUTHOR options on the InvestiGator online catalog.

To scan the theses for a particular department, use the

WORD option. Type in the word "degree" and the

Department name. For example, to see the titles of master's theses in the Business School, use the WORD option, and type in: "degree business".

Proceed through the title screens to review all items.

If you want to browse the online catalog for Masters theses by call number, they are in the call number range AS36 (year) (Degree) (Author#) so if you were browsing the Masters theses in English for 1995, your search would be:

AS36 1995 ENGL

If you do not know the department but want to locate theses on a particular subject, you can do a keyword search on the subject (we suggest that you use Library of Congress subject headings) or title (if you know the words from the title) and then LIMIT by LOCATION to MASTERS THESES COLLECTION.

PLEASE NOTE: Due to backlogs and staffing limitations, we are approximately a year behind in our cataloging of SFSU Masters Theses. If you are looking for a particular Masters Thesis that was published within the last year, it may not be done with our processing/cataloging yet.

Circulation policies

http://www.library.sfsu.edu/servcoll/Circulation.html

Book renewal –
phone/online Phone renewal of books: x86460 or online, VIEW YOUR LIBRARY RECORD:
http://opac.sfsu.edu/patroninfo.html

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ALUMNI

Can alumni check out books?

As an alumni, you must join either the SFSU Friends of the Library, or the SFSU Alumni Association in order to check out books.

FOL members :

All SFSU alumni (who are paid members of the SFSU Friends of the Library) have the following "privileges" and "limitations":

Privileges:

20 books check-out, 2 renewal, 28 day loan plus use of MAC lab as non-priority users.

Limitations:

Alumni/FOL membership does NOT provide the following:

e-mail, Interlibrary loan, RBR use, MAC editors, holds on books, remote access to online subscription databases or e-journals.

Alumni Association members:

Members of Alumni Association also do not have use of MAC lab as non-priority users unless they pay the supplemental fee/total equivalent of basic FOL membership of $45. Alumni Association membership is only borrowing privileges for books.

(additional privileges available if you join at a higher level)

Library Cards

Students, staff and faculty must go to HSS 101 to have their SFSU OneCard Photo ID taken. This official campus ID card becomes your Library card; bring it with you whenever you want to check out materials. College of Extended Learning students, American Language Institute students, Friends of the J. Paul Leonard Library, SFSU Alumni, and Special Borrower card holders need to register at the Check Out Counter to receive a barcode sticker for their paper ID card before they can borrow materials.

If you are not a currently enrolled SFSU student, you may become eligible to borrow items by joining the Friends of the J. Paul Leonard Library. For more information, check with the Friends of the J. Paul Leonard Library

< http://www.library.sfsu.edu/general/fol.html >.

If you are staff/faculty and have not checked out any books since you received your OneCard Photo ID card, you may have to come to the Circulation Department in the library to register.

A magnetic strip on the back of the SFSU ID Card will be scanned at library service points to determine current registration.

Your library card is not transferable to another person.

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Checking Out Books

Bring your library card and the books you wish to check out to the Book Check Out counter. The books will be stamped with the due date. All library services stop fifteen minutes before closing time. Listen for the warning bells and the public address announcement that services are closing. Check out books early. Latecomers may request that materials be held for them for check out the next day.

PIN (Personal Identification Number)

http://www.library.sfsu.edu/eresource/pininfo.html

A Personal Identification Number (PIN) is required for all users who wish to use the View Your Own Check-out Record.

CSULink Hold features and all other remote access features available to patrons via the online catalog InvestiGator. To assign yourself a PIN select the "View Your Own Check-out Record" located on the InvestiGator Online Catalog web page (this feature is also available via the telnet connection). The system will prompt you to enter a PIN -- Enter a four digit number that you will remember. The system will again prompt you to "Make a PIN that you will remember. Required for Patron Service" --Enter the four digit number that you will remember. The system will than let you view your record. The next time you access the system you will only enter your NAME, SFSU ID Number and PIN.

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Where are the typewriters and/or computers?

Typewriters are sometimes available in the Student Union. Ask at the Student Union Information Desk.

SFSU students, staff and faculty may use the Macintosh, IBM and other computers in the Media Access Center (MAC)

located on the third floor of the Library and also in the John True 24 hour computer lab located just to the right as you enter the library. Word processing and other software is also available in the Media Access Center.

E-mail accounts –
SFSU faculty, staff & students are eligible for free e-mail accounts. They can sign up online at:
http://www.sfsu.edu/online/accounts.htm

or they can sign up in room 110 ADM.

Where can I check my e-mail?

The library encourages that all e-mail work be done only in either the John True 24 lab on the library's first floor or the Media Access Center on the third floor

Where are college catalogs from SFSU and other schools located? (or do you have the address/etc. for other schools?)

College catalogs, including past and present SFSU Bulletins and class schedules, are located in the Periodicals/ Microforms Department on the second floor of the Library. Some catalogs are in print format and others are available on microfiche. The oldest SFSU catalogs are located only in Archives/Special Collections on the 6th floor.

College catalogs for other universities are available online through Collegesource online at:

http://www.collegesource.org

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Where are the telephone books located?
(or, could you look up a phone number/address for me?)

Telephone books, in paper and microfiche, are located in the back of the Reference Area near the windows on the first floor of the Library.

The most recent phone directories are available online:

See our web page on telephone directories on the WWW: http://www.library.sfsu.edu/instruction/guides/telephone_email.html

CAMPUS phone book? (campus phone number/address?)

1. Go to http://www.sfsu.edu

2. Go to "Welcome to SF State"

3. Go to "Campus directory search" http://www.sfsu.edu/htdig/search2.htm

4. Enter person's name

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Library Requirement
http://www.library.sfsu.edu/instruction/libreq.html

and,

http://oasis.sfsu.edu

Income Tax forms and instructions
Some paper copies are available in the Government Publications Dept. on the library's 5th floor. You may also photocopy from the binder of reproducible forms/instructions. Additionally, they are available on the Internet:
U.S. : http://www.irs.gov
California: http://www.ftb.ca.gov

Books on income tax can be found under the subject “Income Tax Law And Legislation” in InVestiGator

The library does not give tax advice

Title IV Code (for financial aid) SFSU's Title IV code is 001154
If students want info for SAT school code, refer them to the testing center

JEPET(Junior English Proficiency Essay Test) also ELM, EPT, etc. – refer to the Testing Center ADM 152 x82271 or online:http://www.sfsu.edu/~testing

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Donations:
Book donations & other donations. Donations of 50 items or less can be left at the Reference Desk on the first floor of the library. To donate more than 50 items, or if you have any questions, please contact Beverly Cheng at: 415.338.6054 or e-mail: mailto:bcheng@sfsu.edu
For other kinds of donations contact the Friends of the Library at: x82408

Q: I want to donate something to the library, where do I go? Whom do I contact?
A: Thank you for your interest in donations to the library. If you want to donate books to the library, you can bring them directly to the Reference Desk, on the first floor of the library. If you want to give a monetary donation to the library, let us know how we can contact you. University Development will be contact with you to respond to your specific questions. If you are considering any other kind(s) of gifts, please let us know and we will put you in touch with the appropriate administrator.

LOST & FOUND –
The Circulation Dept. on the first floor of the library is the main lost & found where other library departments turn in items. Circulation Dept. holds the items for 1 week and they are picked up on Mondays by the campus police.

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Electronic Resources | Research Advice | Instructional Services
Library Services & Information | What's New?

J. Paul Leonard Library Home Page

Last update: August 23 2000

Table of Contents:

Library Cards

Checking Out Books

Where are the typewriters and/or computers?

E-mail accounts – SFSU faculty, staff & students are eligible for free e-mail accounts. They can sign up online at: http://www.sfsu.edu/online/accounts.htm

or they can sign up in room 110 ADM.

Where can I check my e-mail?

Library Requirement http://www.library.sfsu.edu/instruction/libreq.html

http://oasis.sfsu.edu

J. Paul Leonard Library Home Page

E-mail accounts –
SFSU faculty, staff & students are eligible for free e-mail accounts. They can sign up online at:
http://www.sfsu.edu/online/accounts.htm

Library Requirement
http://www.library.sfsu.edu/instruction/libreq.html